Terms of service

Sections these terms will cover

1. 1.

   Scope of services

   What is and is not included in each service, and how the documented checklist defines the agreed scope.

2. 2.

   Quotes and pricing

   How quotes are prepared, how long they remain valid, and when a quote may change.

3. 3.

   Bookings, access and cancellations

   Confirming a booking, providing access to the property, notice periods for rescheduling or cancelling.

4. 4.

   Payment terms

   Accepted payment methods, when payment is due, and handling of late payment.

5. 5.

   Satisfaction and re-cleans

   How to raise a concern after a job and how the 24-hour re-clean is arranged.

6. 6.

   Liability and insurance

   The insurance held, how damage claims are reported, and limitations of liability.

7. 7.

   Health, safety and site conditions

   Expectations of both parties for a safe working environment, including hazardous materials.

8. 8.

   Privacy

   How personal information is handled, with reference to the Privacy Policy.

9. 9.

   Governing law

   The Australian jurisdiction whose laws apply to these terms.

Questions about our terms? Email info@sparklecleaningteam.com.au or call 03 9088 8397.