Sparkle Cleaning Team ("Sparkle Cleaning", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website (the "Site"), request a cleaning service or quote, submit an enquiry or contact form, make a booking, or otherwise engage with our residential and commercial cleaning services (collectively, the "Services").
By using the Site or our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Site or Services.
1. Who we are
Sparkle Cleaning Team is a professional cleaning and restoration service provider offering cleaning solutions to residential and commercial customers.
We provide cleaning services such as carpet and upholstery cleaning, end of lease cleaning, commercial premises cleaning, mould removal, water damage restoration and other cleaning services as described on our Site.
Contact details
- Email: info@sparklecleaningteam.com.au
- Phone: 03 9088 8397
- Office: Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
2. Information we collect
We collect information in the following ways:
a) Information you provide directly
- Enquiry and quote forms: when you request information, a quote or a cleaning service, we may collect your name, phone number, email address, service address or suburb, preferred service date, type of cleaning service requested, and details about your cleaning requirements.
- Service bookings: when you book a cleaning service, we may collect your contact details, booking information, service location, cleaning preferences and other information necessary to provide the requested service.
- Payment information: if you make a payment, limited payment-related information may be processed through a third-party payment provider. We do not store full payment card numbers on our own systems.
- Communications: we collect information you provide when you email, call, message or otherwise communicate with us regarding our Services.
- Feedback and reviews: if you provide feedback, testimonials, reviews or other comments about our Services, we may collect and use that information for customer service and, where permitted, promotional purposes.
b) Information collected automatically
When you visit the Site, we and our service providers may automatically collect certain technical and usage information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited, date and time of visits, and time spent on pages
- Referring URLs
- General website usage and interaction information
- Cookies and similar tracking technologies
c) Information from third parties
We may receive limited information about you from third parties, such as booking platforms, payment providers, referral sources, advertising platforms or publicly available sources, when relevant to providing or improving our Services.
3. How we use your information
We use the information we collect to:
- Respond to enquiries and requests for cleaning service quotes
- Schedule and manage cleaning appointments
- Provide residential and commercial cleaning Services
- Communicate with you about your bookings and Services, and confirm, modify or cancel appointments
- Process payments where applicable
- Provide customer support
- Understand your cleaning preferences and requirements
- Improve our Services, Site and customer experience
- Send service-related communications, booking confirmations, reminders and updates
- Send promotional communications about our Services, where you have consented or as otherwise permitted by law
- Analyse Site usage, traffic and performance
- Prevent fraud, misuse or unauthorised activity
- Comply with applicable legal and regulatory requirements
- Enforce our terms and protect our legal rights
4. How we share your information
We do not sell or rent your personal information.
We may share information with trusted third parties when reasonably necessary to operate our business and provide our Services. These may include:
- Service providers who support our operations, such as website hosting providers, customer management systems, email and communication providers, payment processors and analytics providers
- Our cleaning staff where necessary to provide the cleaning service you have requested
- Professional advisers, such as legal, accounting or insurance professionals, where necessary
- Business successors if Sparkle Cleaning is involved in a merger, acquisition, restructuring or sale of assets
- Legal and regulatory authorities where required by law, to protect our rights, or to prevent fraud or harm
Any third party that processes your information on our behalf is expected to handle it securely and only for legitimate business purposes.
5. Payment processing
If payments are processed, transactions may be handled through a secure third-party payment processor. We do not directly store your full payment card details. Payment information is handled by the applicable payment provider in accordance with its own privacy policy and security practices.
6. Cookies and tracking technologies
We use cookies and similar technologies to operate the Site, remember your preferences, understand how visitors use our Site, and improve website performance and functionality. Cookies may be used for website functionality, remembering preferences, understanding website traffic and usage, improving website performance, analytics, and marketing and advertising where applicable.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the Site.
7. Data retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing and managing cleaning Services, maintaining booking and customer records, processing transactions, providing ongoing customer support, resolving disputes, maintaining business records, and complying with legal, accounting, tax, insurance or reporting obligations.
When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymise it.
8. Data security
We implement reasonable technical, administrative and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.
However, no method of transmitting or storing information electronically is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
9. International data transfers
Depending on the service providers and technologies we use, your personal information may be transferred to, stored or processed in countries other than the country in which you live. Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.
10. Your rights and choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, which can include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications
- Request a copy of certain personal information we hold about you
- Opt out of certain marketing or promotional communications
To exercise any applicable privacy rights, please contact us using the contact information provided below. You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails or by contacting us directly.
11. Children's privacy
Our Site and Services are primarily intended for adults who request or manage residential or commercial cleaning services. We do not knowingly collect personal information from children under the applicable legal age. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.
12. Third-party links
Our Site may contain links to third-party websites, services, social media platforms, payment providers or other external websites. We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any third-party websites or services you access through our Site.
13. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or applicable legal and regulatory requirements. When we make changes, we will post the revised Privacy Policy on this page and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.
14. Contact us
If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Sparkle Cleaning Team
- Email: info@sparklecleaningteam.com.au
- Phone: 03 9088 8397
- Office: Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
